Shipping policy
Order Processing
All orders are processed within 2-3 business (excluding weekends and public holidays) after your order has been placed.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
During periods of high demand, product launches, or holidays, processing times may be slightly longer.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address.
We may offer Free Shipping during promotional periods or for qualifying orders.
Incorrect Shipping Address
Please ensure that your shipping address is accurate before completing your order.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged product
- Photos of the shipping packaging
This allows us to resolve your claim as quickly as possible.